Constitution

Every employee is an important member of the Conestoga Team, and employee ownership of the company is encouraged and valued. Valued team members share a deep commitment to perform every task with excellence and enthusiasm, to ensure friendly, prompt, reliable and economical service to every customer. Valued team members care about the company, and constantly promote the company to everyone with whom they come in contact. When the Conestoga team has done their job well we have more customers with deeper relationships who feel as though Conestoga has added value to their lives. The Conestoga Bank Constitution is the foundation upon which our company is based. It details the basic values used to conduct our business.

1. Enhancing shareholder value is the top priority of every team member. We do this by selling valued products and services to our customers. We strive to exceed our customers’ expectations at all times. Cost-effective, ongoing achievement of total customer satisfaction is the foundation of our business.

2. We recognize our community responsibilities and give of our time and resources to improve the communities we serve, as individuals and as a company. We are committed to knowing and caring about the people, businesses, institutions and other organizations that we serve and with whom we live, and to maintaining healthy and satisfying personal lives.

3. We hold ourselves to high ethical standards, and always strive to do what is right, even if it is not the easiest or most profitable course of action. We treat each team member and customer with respect and dignity. We build trust in others by conducting ourselves in a consistently trustworthy manner.

4. We communicate with each other openly, honestly directly and politely, regardless of position within the company. We consistently share a positive outlook with our customers and teammates.

5. Strategies, goals and objectives, established to enhance customer value, and to ensure consistent customer satisfaction and employee development are clearly defined and universally communicated and monitored. We plan our work, and work our plans.

6. Doing a high quality job for every required task is the hallmark of our business. We strive to do things right the first time and delight our customers in the process.

7. We are committed to the improvement of the customer experience by being committed to improvement of our systems, technology, and processes. We are committed to the ongoing training and betterment of ourselves. We value an environment that promotes constant learning and personal development.

8. Ingenuity, initiative and creativity are supported throughout the organization. We recognize those team members who create better and more efficient ways to serve our customers through innovative products, services and delivery mechanisms. Change and experimentation are encouraged.

9. Our workplace is a safe and comfortable place for our customers and ourselves. Business is conducted with a spirit of cooperation and trust.

10. We recognize the importance and power of teamwork. Together we share a sense of ownership and responsibility, rooted in our common vision of exceeding our customers’ expectations. Regardless of job title or organizational structure, we share information and expertise in our never-ending quest for total customer satisfaction.

Conestoga Bank and its people strive to be an integral part of every community they serve. Conestoga recognizes that being part of community and business organizations requires individual involvement and commitment. This commitment starts with Conestoga Bank’s Board of Directors.